As the pressure to enhance networks and bring new services to market builds, carriers are challenged to expand the scope of their customer service. They rely on agent expertise to add value and depth to the evaluation, selection and management processes. At ATC, we do far more than bridge the carrier service gap with our four-prong offering.
We provide a total business solution through:
ATC agents are carrier-neutral. We conduct a comprehensive analysis of your telecommunications infrastructure to customize a recommendation that will help you grow your business. Delivered through a single point of contact, this research offers many benefits:
- Provides a complete view of your current network make-up and associated rates and pricing.
- Offers a comparison of current market rates, prices and terms.
- Highlights single points of failure and provides redundancy and diversity options.
- Exposes the root causes of problems and performance degradation.
- Identifies areas that could slow future growth and expansion.
- Serves as an in-depth study to evaluate future business decisions.
Companies large and small look to ATC agents for high-impact results.
Contact us for real savings.
Carrier Services
Once we've identified your needs, wants and areas for improvement, we compile extensive research. This analysis is the foundation of the ATC procurement process.
As an authorized agent for over 50 telecom service providers−AT&T, Verizon Business, Sprint Nextel, Qwest, and PAETEC among many others−we are positioned to objectively evaluate your options. Dealing with a single agent, you gain the advantage of being able to effectively survey the market without expending valuable resources. As a result, you make better business decisions.
ATC provides solutions for local, long distance, data, Internet, VoIP, audio and video conferencing, web conferencing/webcasting/webinars, cellular/wireless, Metro Ethernet and dark fiber. We provide you with the same service, billing and support as a carrier's direct representative. In some cases, we are actually able to offer better rates or a shorter term than the direct reps from each company.
Contract Renegotiation:
If you’re in the middle of a contract term, read on. Many of our current clients came to us under the same circumstances.
Companies with a preference for their existing carrier typically renew their contract every 2 or 3 years. Consequently, it is difficult to stay current with the telecommunications industry changes. ATC has strong relationships in this area. Our partners have decades of experience and negotiate hundreds of contracts annually. We extend the expertise necessary to deliver to you the best available rates, conditions and contract clauses in the marketplace.
Our partnerships are based on a pay-for-performance model. The majority of savings are yours, which ensures a positive return on investment.
Base Line Cost Reduction Services and Analytics:
The majority of businesses today do not have complete visibility into all of the costs that make up telecom spend across their organization. Their telecom departments lack resources to complete the arduous task of reviewing all contracts, invoices, physical inventory and CSR's.
ATC partners' spend baseline database and cost reduction reports enable you to operate more efficiently by centralizing, reducing and controlling telecommunications costs. Furthermore, we help reduce personnel costs by staffing businesses with offshore knowledge workers that possess deep domain expertise at managing telecom expense applications and telecom administrative/financial work.
Many large enterprises leverage ATC's services to deliver immediate cost savings to their organization.
Telecom Expense Management:
If your organization is like most, you manage your telecom expenses through a cumbersome manual auditing process. ATC offers software-based platforms that automate the entire telecom bill paying process, while uncovering historical billing errors. These platforms enable:
- Cost allocations
- Greater visibility for department heads or key personnel
- Verification to ensure accuracy of accounts payable invoices
- A 100% ROI guarantee
ATC will arrange an online demonstration of how these platforms provide complete transparency to your telecom billing (bringing bottom-line savings). Contact us for details.